Welcome to Elart. We are committed to building a trusted, premium marketplace that honors independent Sri Lankan artisans, craft workshops, and cultural heritage creators. By opening an artisan shop on Elart, you agree to these policies and our general Terms of Service.
1. What Can Be Sold on Elart
Elart is exclusively for authentic Sri Lankan handcrafted goods, traditional arts, cultural heirlooms, and artisan creations. Categories include:
- Traditional Sri Lankan Crafts: Hand-carved masks (Ambalangoda), lacquerware, brass and copper work (Pilimathalawa), wood carvings, and terracotta pottery.
- Textiles & Apparel: Hand-dyed batik wall hangings, sarongs, scarves, handloom textiles, and Dumbara weaving.
- Natural Fiber Products: Coconut shell crafts, coir products, cane/rattan furniture, reed mats, and bamboo creations.
- Paintings & Heritage Wall Art: Traditional temple-style fresco paintings, canvas art, and wildlife artwork.
- Handmade Paper & Art: Upcycled elephant dung paper, handmade cards, traditional temple-style paintings, and wildlife artwork.
2. Prohibited Items
To maintain our reputation for authentic Sri Lankan craftsmanship, the following items are strictly prohibited:
- Factory mass-produced synthetic plastic imitations or foreign counterfeit crafts.
- Illegal wildlife parts, ivory, protected animal skins, or unauthorized corals.
- Counterfeit antiques or artificial reproductions of protected national heritage artifacts.
- Hazardous materials, unlicensed chemicals, or stolen property.
3. Commission & Payments
Opening an artisan shop and listing your handcrafted items is 100% free with zero upfront costs.
- Platform Commission: We charge a straightforward 20% commission on each completed sale (you keep 80% of your earnings).
- Zero Listing Fees: You can list as many handcrafted products as you wish without listing fees or monthly subscriptions.
- Fortnightly Payouts: Earnings are transferred directly to your Sri Lankan commercial bank account every 14 days, once your balance reaches Rs. 10,000.
- Transparent Dashboard: View every order, customer review, courier tracking status, and payout statement in real time.
4. Artisan Packaging & Dispatch Obligations
- Dispatch Speed: In-stock crafts must be packaged and handed over to the courier within 1-2 business days. For made-to-order crafts, clear production timelines must be communicated to the buyer.
- Protective Packaging: Artisans must securely wrap delicate items (such as pottery, ceramic jugs, and wooden masks) in bubble wrap, coir cushioning, and sturdy corrugated boxes.
- Customer Inquiries: Respond to buyer questions regarding dimensions, custom requests, or care instructions within 24-48 hours.
5. Account Integrity
Elart reserves the right to suspend or remove any seller account that consistently misrepresents materials, ships damaged or substandard products, or fails to uphold authentic artisan standards.
Need assistance? Our dedicated vendor support team is available on WhatsApp and email at [email protected] to assist with listing, photography, and shipping logistics.
