ELART — Authentic Sri Lankan Crafts

Refund & Return Policy

Last updated: 26 Oct 2026

Thank you for shopping at ELART (operated under Kandyam Enterprise). We value your satisfaction and strive to provide you with authentic Sri Lankan handcrafted treasures of exceptional quality. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you.

1. 7-Day Craft Inspection Guarantee

We accept returns within 7 days from the date of delivery. To be eligible for a return under our Craft Inspection Guarantee:

  • Your item must be unused, in the same pristine condition that you received it.
  • The item must be in its original protective packaging with all authentic tags intact.
  • You must provide the original order number or proof of purchase on elart.lk.

2. Damaged, Defective, or Incorrect Items

In the unfortunate event that your handcrafted piece arrives damaged during transit, has a material defect, or is incorrect, please contact us within 48 hours of delivery:

  • Send clear photos of the damaged item and the exterior packaging to [email protected] or via WhatsApp to +94 74 251 3891.
  • We will promptly arrange a free replacement or issue a 100% full refund (including all shipping fees paid), according to your preference.
  • For approved damage or defect claims, ELART covers all return shipping costs and provides a prepaid courier pickup from your doorstep.

3. Exchanges

If you would like to exchange an item for a different size, design, or handcrafted finish, please contact our customer support team within 7 days of receiving your order. We will guide you through the exchange process and reserve your replacement item.

4. Non-Returnable Items

Certain items cannot be returned or refunded due to their bespoke nature:

  • Custom-made artisan commissions created to your personal specifications.
  • Personalised pieces (custom name engravings, bespoke dimensions or bespoke colorings).
  • Items explicitly marked as final clearance or end-of-series sale.

5. How Refunds Are Processed

Once we receive and inspect your returned item, we will notify you of the status of your refund:

  • Online Card Payments (PayHere): If your return is approved, your refund will be initiated directly through PayHere back to the original credit/debit card, bank account, or mobile wallet used for the purchase. Refunds are processed within 5 to 7 bank working days, depending on your card issuer's settlement cycle.
  • Cash on Delivery (COD): For orders paid via Cash on Delivery, refunds are issued via direct bank deposit to your nominated Sri Lankan bank account within 5 to 7 business days of return inspection.
  • For change-of-mind returns, the refund amount excludes the initial shipping fee (Rs. 450).

6. Return Shipping Responsibility

  • Error, Defect, or Damage: ELART covers 100% of the return shipping fee and arranges a courier pickup.
  • Change-of-Mind Returns: The customer is responsible for courier return costs back to our craft fulfillment workshop.

7. Return Workshop Address & Support

To initiate a return or exchange, please reach out to our support team:

This Refund Policy is drafted in strict adherence to PayHere Merchant Guidelines and Sri Lankan Consumer Protection standards.

Questions about this policy?

Contact us at [email protected] or +94 74 251 3891.